Frequently Asked Questions
Everything you need to know about your Medifeet experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as our comfort-engineered fit may differ slightly from standard fashion brands.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you need a different size or style, we provide free exchanges to ensure you find the perfect fit for your feet.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days depending on customs processing.
Are Medifeet shoes suitable for specific medical conditions?
Our footwear is designed with anatomical arch support and cushioning to alleviate common foot pain. However, we recommend consulting with a podiatrist for specific medical advice regarding conditions like severe plantar fasciitis or diabetic neuropathy.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through our partner providers at checkout.
How should I care for my Medifeet footwear?
To maintain the quality of the materials, we recommend wiping them with a damp cloth and mild soap. Avoid machine washing or drying in direct sunlight, as high heat can damage the specialized orthopedic foam used in our soles.